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Getting started
A familiar place for your everyday files.
How do I add files to my library?
Choose Import to copy files into your library, or use Index a folder to catalog files where they already live. Check the destination before starting. Keep an independent backup of important files.
Link to this answerWhat is the difference between indexing and importing?
Indexing records an existing folder without moving its files. Importing copies or, where offered, moves files into the chosen library folder. The import options show how files will be organized.
Link to this answerWhere can I find settings and the app version?
Open Settings from the left navigation. Settings are grouped into Appearance, Library & Files, Health, Privacy & Security, AI & Add-ons, and License & Legal. Search settings to find an option. Include your app version and build when asking for help.
Link to this answerLicenses & purchases
Activation, purchase questions, and your license key.
Is Aeolis a subscription?
No required subscription. A standard paid license is a one-time purchase for the major version shown at checkout, including updates within that major version that we release. Future major versions are optional paid upgrades, with discounted upgrade pricing for existing customers. You can keep using the version you purchased.
Link to this answerHow do I activate my license?
Open Settings → License & Legal. Paste the complete license key into the license section and choose Activate. The app checks the key locally. Keep the key private: it can contain your name, email, and purchase information.
Link to this answerI paid but cannot find my key. What should I do?
Check the checkout confirmation page and your inbox, including spam. Email support@aeolis.us with the purchase email and order reference if the key is missing. Do not send a card number, password, or your complete license key.
Link to this answerHow do I request help with a refund or cancellation?
Email support@aeolis.us with your order reference, purchase date, and purchase email. Explain what you need help with. Applicable consumer cancellation and refund rights remain available; see the Terms of Use for details.
Link to this answerLibraries & file safety
Understand your files, selections, and Discarded.
What happens when I discard a file?
Discarded is the first stage: the file stays on disk and is hidden from the active library. Restore it from Discarded to bring it back. Sending it from Discarded to the Windows Recycle Bin asks Windows to recycle it. This workflow does not permanently erase the file.
Link to this answerHow do I restore a file?
For files still in Discarded, select them there and choose Restore. If a file has already gone to the Windows Recycle Bin, restore it using Windows. Files restored into a watched library folder are picked up by library synchronization or startup reconciliation.
Link to this answerWhat if files seem to be missing?
First check the active library, search text, category, and filter buttons. Use Reset all to clear filters. Confirm that external drives are connected and unlocked. Open Settings → Health to inspect the library before removing any missing-file records.
Link to this answerDoes a library PIN encrypt my files?
No. A PIN controls access to that library inside Aeolis. Files and the catalog retain their Windows permissions and are not encrypted by the PIN feature. Keep the PIN somewhere safe.
Link to this answerLocal AI & search
Models, privacy, progress, and performance.
Does AI processing send my files to the cloud?
Aeolis runs file analysis, smart search, transcription, and document summaries locally. Optional package downloads contact their publishers when you request them. Purchases, support email, external links, and sharing you initiate use separate online services.
Link to this answerWhy does a feature say no model is installed?
Open Settings → AI & Add-ons and install the package for the feature you want. Image search, transcription, and document summaries use different models. Review the download notice and disk-space requirement. A model for image search cannot generate document summaries.
Link to this answerWhy are summaries slow or inaccurate?
Summaries are experimental. The built-in summary runtime uses the CPU, so a powerful GPU does not accelerate that engine. Long documents may take several minutes. Check the local PC suitability guidance in Settings and review every summary against the original. OCR can introduce text-recognition errors.
Link to this answerHow do I pause background analysis?
Choose Pause analysis in the status bar. Background analysis also pauses when Aeolis is inactive, after a period without interaction, during foreground file operations, or under sustained high system CPU pressure. Download and analysis progress appear in the app.
Link to this answerViewing & editing
Everyday image, audio, video, and document work.
How do I edit a file and keep the original?
Open the file, then choose Edit. Use Save a copy when you want a separate result; use Save only when you intend to replace the original and the format supports it. Keep an independent backup before changing important files.
Link to this answerWhere do generated files appear?
Transcripts, summaries, and many editing outputs are saved beside the source, unless the operation asks for another destination. Completion notifications offer Open and Show in Aeolis. Generated results are selected in the library so you can find them.
Link to this answerWhy is a video, audio, or metadata operation unavailable?
Some operations need the optional FFmpeg or Whisper package, a supported codec, or an installed Windows format handler. Check Settings → AI & Add-ons. Unsupported metadata fields and formats cannot always be edited inside Aeolis.
Link to this answerPhones & imports
Connect a device and bring files into your library.
How do I connect an iPhone or Android phone?
Connect by USB and unlock the device. On iPhone, trust this computer when prompted. On Android, choose File transfer. Open Devices in Aeolis and refresh. Only storage the phone exposes to Windows is accessible; private app data and Voice Memos may not be available.
Link to this answerCan an interrupted import resume?
Aeolis records import progress and supports resuming compatible interrupted imports. Reconnect the same source and use the available resume or retry flow. Do not rename or remove partial import files while resuming. Check completed files and the import destination after an interruption.
Link to this answerWhy does importing need more space than the selected files?
The capacity check includes file data plus overhead for temporary or partial work, catalog updates, and a safety reserve. A drive can also run out of space because another application writes to it. Free space or choose another destination, then try again.
Link to this answerStill need a hand?
Tell us what happened, what you expected, and your Aeolis and Windows versions. For purchases, include your order reference.
Please leave out passwords, full license keys, payment-card details, and private files.